Privacy Policy

Privacy Policy

Coolinbo respects your privacy and is committed to handling personal information carefully, transparently, and only where it is reasonably necessary to operate our website, fulfill orders, provide support, and improve the customer experience. This policy explains what we collect, how we use it, when it may be shared, and the choices available to you.

1. Information we collect

We may collect information you provide directly to us, including your name, email address, phone number, shipping address, billing address, and any details you include in messages, support requests, or order notes. We may also collect order history, transaction records, and limited technical information such as device type, browser type, IP address, and basic usage activity on the site.

2. How we use information

To process orders, payments, shipping, returns, and after-sales support.
To respond to questions, service requests, and warranty-related issues.
To operate, maintain, and improve site performance, usability, and customer experience.
To detect, prevent, and respond to fraud, abuse, unauthorized access, or other harmful activity.
To send service-related communications about orders, support cases, and important policy or account updates.

3. When information may be shared

We do not sell personal information. We may share relevant information with third-party service providers that help us run the business, including payment processors, logistics providers, hosting partners, analytics providers, and customer support tools, but only to the extent reasonably necessary for those services.

4. Retention of data

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your choices

Subject to applicable law, you may contact us to request access to, correction of, or deletion of certain personal information. You may also choose not to provide certain information, but some services, support workflows, or transactions may then be unavailable.

6. Cookies and similar technologies

We may use cookies and similar tools to support essential site functions, remember preferences, understand traffic patterns, and improve the site experience. You can control cookies through your browser settings, though some features may not function as intended if they are disabled.

7. Security

We take reasonable administrative, technical, and operational measures to protect personal information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. Contact

If you have questions about this Privacy Policy or how your information is handled, contact us at hello@coolinbo.com.